Fulfillment Policy

Effective Date: April 24, 2025

At Mediaspace (https://mediaspace.co), we specialize in digital services including Squarespace website design, SEO, website management, consulting, and digital advertising. As a service-based business, we do not ship physical products. This policy outlines how we fulfill orders, handle cancellations, and process refunds.

πŸ“¦ Service Fulfillment

Upon purchase or signing a service agreement, clients will receive an onboarding email within 24–48 hours. This includes next steps, timelines, and access to shared files or calendars.

  • Website Design & Development: Timelines vary depending on project scope and will be outlined in your custom proposal or onboarding email.

  • Ongoing Services (SEO, Maintenance, Ads): These typically begin within 5–7 business days of your kickoff call or onboarding submission.

  • Consultations: Calendly or custom booking links are provided immediately after purchase. These are fulfilled digitally via Zoom or Google Meet.

All services are fulfilled electronically.

πŸ’° Refund Policy

Because our work is customized and labor-intensive, we do not offer refunds once work has begun. If no work has started, refunds may be granted on a case-by-case basis by contacting our support team at [your email].

  • For fixed-scope projects: Deposits are non-refundable after work begins.

  • For retainers and subscriptions: No refunds are issued for partially used billing periods, but you may cancel future charges (see below).

πŸ” Return Policy

Mediaspace does not sell physical goods. As such, returns are not applicable. For service concerns, we encourage open communication and revisions per the scope outlined in your service agreement.

❌ Cancellation Policy

You may cancel any monthly or recurring service with 7 days’ notice before your next billing date.

  • Cancellations can be requested by email at websites@mediaspace.co.

  • For one-time projects, cancellation is possible before the start of work, and depending on the time and resources already allocated, any paid fees may be partially refunded.

Questions?

If you have any questions about our policies or would like to request a cancellation or refund, please get in touch with us at: websites@mediaspace.co